Hotel Front Desk Attendant PartTime

Candlewood Suites Billings; Billings (MT); On-site; USD 19,000 - 21,000; Full time

Job summary

Candlewood Suites Billings is seeking a friendly front desk agent to welcome guests, manage guest accounts, and ensure an exceptional stay. You’ll join our guest services team, handling check-ins, check-outs, room assignments, and inquiries with a welcoming approach.

This on-site role requires weekend availability (Saturday and Sunday, 7 a.m.–3 p.m.), and offers a dynamic environment with growth opportunities and flexible hours in a busy hotel setting.

Qualifications

• High school diploma or GED or equivalent required.
• Strong customer service and interpersonal skills.
• Ability to manage time and stay organized in a fast-paced environment.
• Proficiency with Microsoft Office and reservation management systems.
• 1 year hospitality front desk experience preferred.

Responsibilities

• Maintain up-to-date guest information and records.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Handle customer complaints as needed.
• Check guests in and out, issue keys, and manage room numbers.
• Process bookings in person, online, and via phone; answer questions about rooms, amenities, rates, and rewards programs.

Skills

Customer service

Communication under stress

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Must be able to work Saturday and Sunday, 7 a.m.- 3 p.m.

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• High school graduate, GED recipient, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation: $14 - $15 hourly