Hotel Front Desk Attendant

Shri Hotels; Smithfield (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their guest services team. This role involves welcoming guests, managing their accounts, and ensuring a pleasant stay. Ideal candidates will thrive in a fast-paced environment and possess strong customer service skills. With opportunities for growth and flexible hours, this position is perfect for those who enjoy making a positive impact on guests' experiences. Join this dynamic team and contribute to delivering exceptional service in the hospitality industry!

Qualifications

• 1+ year of hotel industry experience preferred.
• Strong customer service and interpersonal skills required.

Responsibilities

• Greet and check-in guests, manage room assignments.
• Answer calls and assist guests with inquiries and bookings.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Telephone Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$12 - $14 hourly

About Shri Hotels

Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 450 hotel rooms, showcasing a versatile selection of select-service properties located throughout the Southeastern United States. Our portfolio features a diverse range of assets across renowned brands such as Marriott, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.