Hotel Front Desk Attendant

Comfort Suites — Clayton/Garner, NC; Clayton (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Hotel Front Desk Attendant. In this role, you will be the welcoming face for guests, ensuring their stay is smooth from check-in to check-out. Your multitasking abilities and commitment to customer service will be essential in providing guests with information about amenities and assisting with reservations. This position offers a dynamic work environment where your contributions will directly enhance the guest experience. If you thrive in a fast-paced setting and enjoy interacting with people, this opportunity is perfect for you.

Qualifications

• Ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

Responsibilities

• Operate hotel switchboard and provide information to guests.
• Balance cash and generate accounting reports at shift end.
• Greet guests and manage the registration process.

Skills

Customer Service Skills

Multitasking

Communication Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Internet Software

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities:

1. Operate hotel switchboard, take calls and provide information and transfer calls.
2. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
3. Take reservations in person, via email, or over the phone, including group bookings.
4. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
5. Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications:

1. Physical ability to stand, walk, and lift up to 25 pounds as needed.
2. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
4. Availability to work flexible schedules, including weekends and holidays.
5. Strong customer service skills with a guest-focused approach.

Compensation:

$13 - $14 hourly