Hotel Front Desk Attendant

Bighornlaw; West Virginia; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Front Desk Agent who will be the first point of contact for guests, ensuring a warm welcome and smooth check-in process. This role requires multitasking and strong customer service skills to handle guest inquiries and coordinate with housekeeping and maintenance. The ideal candidate will thrive in a flexible work environment, including weekends and holidays, and will contribute to a positive guest experience. Join a passionate team dedicated to elevating hospitality standards and making a meaningful impact on guest relationships.

Qualifications

• Verfügbarkeit für flexible Arbeitszeiten, einschließlich Wochenenden und Feiertagen.
• Starke Kundenservicefähigkeiten mit einem gastorientierten Ansatz.

Responsibilities

• Beantwortung von Anfragen zu den Dienstleistungen des Hotels und zur Umgebung.
• Begrüßung der Gäste und Verwaltung des Registrierungsprozesses.

Skills

Kundenservicefähigkeiten

Multitasking

Flexibilität

Education

Erfahrung im Gastgewerbe

Job description

Posted a day ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

1. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
2. Handle guest check-ins, check-outs, and payment processing with accuracy.
3. Balance cash at the end of each shift and generate reports for the next shift.
4. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
5. Welcome guests warmly, determine their needs, and manage the registration process.

Qualifications

1. Availability to work flexible schedules, including weekends and holidays.
2. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3. Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
4. Strong customer service skills with a guest-focused approach.
5. Physical ability to stand, walk, and lift up to 25 pounds as needed.

Compensation

$13 - $14 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.