Hotel Front Desk Attendant

Suburban Extended Stay; Monaca (Beaver County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic guest services team as a hotel front desk agent! This role is perfect for those who thrive in a service-focused environment and love interacting with guests. You'll be responsible for managing room bookings, ensuring accurate guest account information, and providing exceptional customer service. If you have strong communication skills, a passion for hospitality, and enjoy creating positive experiences for guests, this position offers a fantastic opportunity to grow in the hospitality industry. Be part of a welcoming team that values your contributions and dedication to guest satisfaction!

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage room bookings and answer inquiries about guests’ needs.
• Ensure accurate bookkeeping of hotel guest account information.
• Provide a warm welcome and check guests in and out efficiently.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

1. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
2. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
3. Mitigate customer complaints as needed.
4. Connect with the housekeeping department to ensure guest accommodations are ready.
5. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.

Qualifications:

1. Has previous experience or working knowledge of Microsoft Office and reservation management systems.
2. Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
3. Has experience answering telephone calls and troubleshooting stressful situations.
4. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
5. High school diploma, GED, or equivalent.

Compensation:

$12 - $13 hourly