Adult ESL Plus Front Desk Attendant

Framingham Public Schools; Framingham (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established educational institution is seeking a friendly and professional Adult ESL Front Desk Attendant. This part-time role involves welcoming and assisting diverse visitors, ensuring compliance with health protocols, and providing information about school policies. The ideal candidate will be bilingual and possess excellent communication and people skills. Join a vibrant community dedicated to fostering an inclusive environment for adult learners and contribute to a mission that values diversity and cultural proficiency. This position offers a unique opportunity to make a difference in the lives of students while working in a supportive and dynamic setting.

Qualifications

• Ability to communicate clearly and concisely.
• Experience working with diverse backgrounds.

Responsibilities

• Greet and assist visitors in a professional manner.
• Ensure compliance with health and safety protocols.
• Handle visitor complaints and direct them appropriately.

Skills

Bilingual Communication

Public Service Experience

People Skills

Complaint Handling

Cultural Proficiency

Education

High School Diploma

Tools

Google Suite

Job description

FRAMINGHAM PUBLIC SCHOOLS

DEPARTMENT OF ADULT ESL PLUS

TITLE:

Adult ESL Front Desk Attendant

2024-2025 School Year

POSITION SUMMARY :

Framingham Adult ESL Plus is a part-time, grant-funded program that offers classes at no cost to adult learners in the Metrowest area. The program offers morning and evening classes in English as a Second Language, High School Equivalency, and Citizenship. The program offers classes in the morning and the evening.

Our evening classes are located in Fuller Middle School. In addition to our students and staff, there are often public events happening in the building. The program needs someone to staff the front doors, screen visitors, direct them to the appropriate part of the building, and ensure public health precautions are being met.

OUR MISSION :

Framingham Public Schools is committed to excellence for all students. A core value, embedded in the district’s philosophy and goals, is that “all children will learn”. Offering equitable access to education to all of our students hinges largely on providing the highest quality teachers in every school and classroom.

Diversity among teachers and staff undoubtedly advances the academic achievement of students. Compliance obligations establish the baseline; as a district, Framingham Public Schools are committed to achieving, developing, and maintaining a workforce reflective of the rich racial, linguistic, and cultural diversity of our students. Framingham Public Schools aims to teach our children, and ourselves, to be culturally proficient and inclusive in order to live, learn, and work together in a vibrant and diverse world.

Indeed, Framingham Public Schools is committed to inspiring our school community to be accepting and willing to learn from individuals with differing backgrounds. Our goal is to reflect the diverse community we serve and create a great place to work for everyone by embracing the individual skills, perspectives, and experiences our people bring to the workplace and harnessing these for high performance and improved service delivery. We want our employees to feel included, valued, and respected and have access to equal opportunity, which supports full participation at work. Framingham Public Schools seeks to retain the diverse talent in our workforce and support our people to maintain a long and productive working career.

Framingham Public Schools is dedicated to the goal of building a culturally diverse and pluralistic faculty committed to teaching and working in a multicultural environment and strongly encourages applications from minorities.

CERTIFICATES, LICENSES, REGISTRATIONS:

CPR and AED certification is preferred but not required.

SKILLS AND ABILITY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilingual candidates are strongly preferred. Experience in public service; ability to communicate clearly and concisely (spoken); good people skills; ability to welcome guests in a friendly and professional manner; ability to address complaints and escalate them along the chain of command when necessary; provide information about facilities, programs, and other services; effectively present information and respond to questions from students and the general public; establish and maintain effective working relationships with students, staff, and the community; work independently, prioritize tasks, and manage severalmultiple tasks simultaneously; perform duties with awareness of all district requirements, state and federal laws, and Framingham Public Schools policies; work with students from diverse backgrounds with various needs in an equitable and inclusive manner that demonstrates cultural proficiency; react professionally and objectively to unpredictable situations (e.g., environmental changes, behavior/aggression, seizure activity, etc.); operate and/or acquire skills to operate a computer and related software, including but not limited to Google, if needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and the requirements of the job change.

• Greeting Visitors: Warmly welcome students, parents, and visitors in a professional manner.
• Access Control: Open the door for visitors if the district mandates locked doors and verify identification when necessary.
• Communication: Answer questions and provide information to visitors about school policies and procedures.
• Complaint Handling: Receive complaints from visitors and convey them to school administrators for resolution.
• Health and Safety Compliance: Ensure that public health and safety protocols are followed within the school.
• Parking Issues: Address problems related to parking as they arise.
• Emergency Assistance: Assist during emergencies by calling 911 and facilitating entry for emergency services when needed.

PHYSICAL WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is generally seated, but may be regularly required to move about and may be required to traverse occasionally throughout the school building. The student may be asked to go outside and help direct parking in a paved parking lot. The employee must also often remain in a stationary position for considerable periods of time. The employee is occasionally required to reach with hands and arms and sit, stoop, kneel, crouch, or crawl. The employee is expected to lift at least 20 lbs (i.e. books, school supplies, etc.). The employee must frequently use hands to finger, handle, or feel; and use hand strength to grasp tools. Occasionally s/he operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer). The employee must be able to input information into a computer and as well as read material from a computer monitor as well as handwritten or printed matter with or without visual aids. The employee must be able to communicate effectively with students, parents, and other staff members in person and on the telephone. In the classroom, the employee must be able to see and hear on a continuous basis in order to ensure the safety of students as well as speak frequently to provide instruction. On rare occasions, it may be necessary to move quickly across even or uneven surfaces. The employee will be working in a normal school environment with an acceptable level of noise. The employee interacts with students, visitors, and other staff members. The employee is directly responsible for the safety and well-being of students.

REPORTS TO:

Director of Adult ESL Plus

SUPERVISORY RESPONSIBILITIES:

None.

FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION:

This position is classified as Non-Exempt.

TERMS OF EMPLOYMENT:

Covered under Framingham School Committee Policy.

This position is grant-funded and, as such, is dependent upon the availability of grant funds. Instructors are hired for one semester with the possibility of renewal.

HELPFUL LINKS:

Framingham Policies & Procedures Handbook

Framingham Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Framingham Public Schools complies with applicable state and local laws governing nondiscrimination in employment in every location in which the District has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Framingham Public Schools expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.