Hotel Front Desk Attendant - Part-Time

Bighornlaw; Lexington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to provide exceptional service to guests. In this dynamic role, you will welcome guests, manage bookings, and ensure a seamless check-in and check-out experience. Ideal candidates will possess strong communication skills and a commitment to guest satisfaction. Join a vibrant team focused on creating memorable experiences for visitors while enjoying a supportive work environment that values employee well-being and growth. If you thrive in fast-paced settings and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Must be able to stand for a minimum of eight hours per shift.

Responsibilities

• Greet, check-in, and check-out guests, manage room bookings, and handle inquiries.
• Ensure all hotel guest account information is accurate and up-to-date.

Skills

Customer Service Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

The Sire Hotel Lexington, Tapestry by Hilton • Lexington, KY, US

Posted 2 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

1. Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.
2. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
3. Connect with the housekeeping department to ensure guest accommodations are ready.
4. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
5. Handle customer complaints as necessary.
6. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.

Qualifications

1. Must be able to stand for a minimum of eight hours per shift.
2. Has experience answering telephone calls and troubleshooting stressful situations.
3. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
4. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
5. High school diploma, GED, or equivalent.
6. Exhibits working knowledge of Microsoft Office and reservation management systems.

Compensation

$13 hourly

About The Sire Hotel Lexington, Tapestry by Hilton

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.