Hotel Front Desk Attendant

The Hotel Salem; Salem (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Salem is seeking a front desk agent to join their guest services team. The ideal candidate will have a passion for service, excellent interpersonal skills, and experience in the hospitality industry. Responsibilities include welcoming guests, managing bookings, and ensuring a pleasant stay. This role offers flexible hours and growth opportunities in a high-energy environment.

Qualifications

• 1 year of experience in hospitality preferred.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Welcome guests and manage account information.
• Handle room bookings and customer inquiries.
• Ensure guest rooms are ready and field complaints.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Customer Service Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • Must have graduated high school, received a GED or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $16 hourly

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