FullTime Hotel Front Desk Attendant Concierge

Adelphi Hotel Partners; City of Saratoga Springs (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Saratoga Springs is seeking a dedicated front desk agent to join their guest services team. The ideal candidate will have a passion for service, excellent customer interaction skills, and experience in the hospitality industry. Responsibilities include welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. This position offers growth opportunities in a high-energy environment.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Well-versed in handling stressful situations.

Responsibilities

• Welcome guests and manage their account information.
• Connect with housekeeping to ensure accommodations are ready.
• Answer calls and questions about room bookings and amenities.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. You will assist guest with reservations and activities during their stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Well-versed in taking telephone calls and handling stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent • 1-2 years of hotel receptionist experience Compensation: $20 - $23 DOE

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