Full-Time Hotel Front Desk Attendant - Concierge

Bighornlaw; City of Saratoga Springs (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant hotel team as a Front Desk Attendant and be the welcoming face for guests! In this full-time role, you'll manage reservations, assist guests with their needs, and ensure a memorable stay. This position offers a dynamic work environment with opportunities for growth and flexible hours. If you thrive in a fast-paced setting and enjoy making people smile, this is the perfect opportunity for you. Be part of a landmark boutique property that blends Victorian elegance with modern hospitality, where your contributions will shine in delivering exceptional service.

Qualifications

• 1-2 years of hotel receptionist experience required.
• Excellent customer service and time management skills needed.

Responsibilities

• Welcome guests and manage their account information.
• Ensure guest accommodations are ready by coordinating with housekeeping.

Skills

Customer Service Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Telephone Handling

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Full-Time Hotel Front Desk Attendant - Concierge

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. You will assist guest with reservations and activities during their stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• 1-2 years of hotel receptionist experience
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent

Compensation

$20 - $23 DOE

About Adelphi Hotel Partners

The Adelphi Hotel and Residence is Saratoga Springs’ landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests.It is a part of Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.

• Full-Time Hotel Front Desk Attendant - Concierge