Hotel Front Desk Attendant

Bighornlaw; Salem (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A vibrant hotel in Salem seeks a front desk agent to deliver exceptional guest service. This role involves managing bookings, ensuring guest satisfaction, and maintaining accurate account information. Ideal candidates are organized, customer-focused, and ready for a dynamic work environment with growth opportunities.

Qualifications

• 1 year of experience in hospitality preferred.
• Experience answering calls and troubleshooting.

Responsibilities

• Manage room bookings and guest inquiries.
• Ensure guest rooms are ready and handle check-ins/outs.
• Field customer complaints and maintain accurate accounts.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

1. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
2. Communicate with housekeeping to make sure guest rooms are ready
3. Field customer complaints when necessary
4. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
5. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$16 hourly

About The Hotel Salem

The Hotel Salem is a vibrant and one-of-a-kind accommodation on the North Shore of Boston. This 44-room boutique Salem hotel is in the middle of the action on the bustling Essex Street pedestrian mall in the city center. It is home to two restaurants including Salem's only seasonal rooftop bar as well as multiple event spaces.