Hotel Front Desk Attendant

Extended Stay America Premier Suites - Portland; Portland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dedicated Hotel Front Desk Attendant to be the welcoming face for guests. In this role, you will manage the entire guest experience from check-in to check-out, ensuring a seamless and enjoyable stay. Your multitasking abilities and strong guest-focused mentality will be essential as you handle reservations, provide information about amenities, and coordinate with housekeeping and maintenance. This is a fantastic opportunity to join a team that values positive guest interactions and strives to create memorable experiences for all visitors.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Manage guest check-ins and check-outs appropriately.
• Provide guests with information about hotel amenities and dining.

Skills

Customer Service

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities:

1. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
2. Manage guest check-ins and check-outs appropriately.
3. Take reservations over the telephone, through emails, and in person, including groups.
4. Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance to minimize out of order rooms.
5. Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications:

1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Experience in hospitality or customer service is preferred but not required.
3. Physical ability to stand, walk, and lift up to 25 pounds as needed.
4. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
5. Proven customer service experience with a strong guest-focused mentality.

Compensation:

$17 - $18 hourly