Hotel Front Desk Attendant

Bighornlaw; Salem (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

A vibrant hotel in Salem is seeking a Front Desk Agent to provide exceptional guest services. Responsibilities include welcoming guests, managing bookings, and ensuring customer satisfaction. Ideal candidates will possess strong interpersonal skills and a passion for service. This role offers flexible hours and growth opportunities in a high-energy environment.

Qualifications

• 1 year of experience in hospitality preferred.
• Experience answering calls and troubleshooting situations.

Responsibilities

• Welcome guests and manage their account information.
• Handle customer complaints and perform general bookkeeping.
• Communicate with housekeeping to ensure rooms are ready.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Customer Service

Education

High School Diploma

GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

1. Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
2. Communicate with housekeeping to make sure guest rooms are ready
3. Handle customer complaints when necessary
4. Perform general bookkeeping: ensure all hotel guest account information is accurate and up-to-date
5. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

1. Impeccable interpersonal, time management, organizational, and customer service skills
2. Working knowledge of Microsoft Office and reservation management systems
3. Experience answering telephone calls and troubleshooting stressful situations
4. High school diploma, GED, or equivalent
5. Preferred: 1 year of experience in the hospitality industry as a hotel front desk agent, receptionist, or guest service specialist

Compensation

$16 hourly

About The Hotel Salem

The Hotel Salem is a vibrant and one-of-a-kind accommodation on the North Shore of Boston. This 44-room boutique Salem hotel is located in the middle of the action on the bustling Essex Street pedestrian mall in the city center. It features two restaurants, including Salem's only seasonal rooftop bar, as well as multiple event spaces.