Hotel Front Desk Attendant

StudioRes Lakewood Ranch; Florida; On-site; USD 21,000 - 26,000; Full time

Job summary

ARK is seeking a friendly Hotel Front Desk Attendant at our Florida location. You will be the first point of contact for guests, handling check-in/check-out, payments, and information on amenities.

You will coordinate with housekeeping and maintenance to resolve issues, operate the switchboard, greet guests, and manage registrations. Physical ability to stand, walk, and lift up to 25 pounds is required; weekend and holiday availability is a plus.

Qualifications

• Experience in hospitality or customer service is preferred but not required.

Responsibilities

• Provide guests with information about hotel amenities, dining, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to minimize out of order rooms.

Skills

Guest service

Customer service

Hospitality

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Provide guests with information about hotel amenities, dining, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$17 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!