Hotel Front Desk Associate

Courtyard Huntsville - University Drive; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Courtyard Huntsville University Drive is seeking a Front Desk Associate to welcome guests, handle check-in/out, and deliver Marriott service standards.

You will manage reservations, process payments, assist with requests, and keep the lobby and front desk organized while maintaining a professional appearance.

Qualifications

• Strong customer service skills with a passion for hospitality.
• High-performance track record; teams with high guest scores.
• Reliability: strong attendance record; punctual and consistent.
• Able to stand throughout the workday.
• Ability to work flexible hours, including weekends and holidays.
• Upscale Marriott experience a plus.
• Agilysys Stay PMS experience a plus.

Responsibilities

• Provide a memorable experience during arrival, stay, and departure following Marriott procedures.
• Answer phone calls, handle inquiries, and make reservations as needed.
• Process guest payments including credit card transactions.
• Maintain front desk, lobby, and common areas clean and organized.
• Coordinate guest relocations when necessary.
• Resolve guest issues professionally using LEARN model.
• Complete shift-end reports and shift checklists.

Skills

Customer service

Hospitality experience

Attendance reliability

Flexible hours

Multitasking

Tools

Agilysys Stay PMS

PBX

Radio systems

Job description

Courtyard Huntsville University Drive is looking for our next Front Desk Associate! This is an exciting opportunity to join our team during a time of growth and transformation. Do you have hospitality experience? Are you passionate about serving our guests? Are you looking to grow your career with Marriott?

Overview:

The Front Desk Associate serves as our primary brand ambassador, orchestrating a flawless guest journey from arrival, stay, through departure to cultivate lifelong loyalty and unforgettable memories, crafting an experience they instinctively love to return to. This role requires a customer service-oriented individual who can assist guests professionally and efficiently, handle reservations, process payments, and maintain a welcoming and organized front office environment.

Key Responsibilities:

• Provide a memorable experience during arrival, stay, and departure, efficiently and courteously following Marriott standard operating procedures.
• Monitor pinned app dashboard and execute GXP benchmarks daily.
• Meet or exceed daily enrollment goals.
• Provide knowledge about hotel restaurant, facilities, & services, local market, and assisting with special requests.
• Answer phone calls, handle inquiries, and make reservations as needed.
• Process guest payments including credit card transactions.
• Complete shift-end reports.
• Resolve guest complaints/issues professionally and courteously using LEARN model.
• Maintain guest accounts, including gift certificates, master accounts, and vouchers.
• Keep the front desk, back office, lobby, common areas clutter-free, clean, and organized.
• Communicate effectively with hotel staff and management.
• Complete shift checklists and sign off daily to ensure all front desk tasks are completed and responsible to.
• Coordinate guest relocations when necessary.
• Operate PMS, PBX, and radio systems.
• Wear uniform and nametag, maintaining a crisp, professional, polished appearance, providing excellent customer service at all times.
• Perform additional duties as required by management.

Job Requirements

• Strong customer service skills with a passion for hospitality and service.
• High-performance track record, consistently working on teams with high guest scores.
• Reliability: Strong attendance record; punctual and consistent.
• Upscale and Premium Marriott experience a plus!
• Agilysys Stay PMS experience a plus!
• Able to stay focused and on task during shifting occupancy levels.
• Able to stand throughout the workday.
• Ability to work flexible hours, including weekends and holidays.
• Resolve guest issues in a professional and courteous manner.
• Follow and enforce company policies and procedures.
• Keep terminals clutter-free, clean, and organized.

Source: Hospitality Online