Hotel Front Desk Agent

Springhill Suites Colonnade; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Marriott discount

Flexible schedule

Free parking

Health insurance

Free Uniforms

Job summary

SpringHill Suites BHAM Colonnade Grandview is seeking a Front Desk Agent to be the welcoming face of our hotel, delivering courteous service and smooth check-in for guests.

Greet guests, handle reservations and modifications, coordinate with housekeeping, and maintain professional communication across multiple channels to ensure memorable stays.

Qualifications

• Previous experience in hotel front desk operations preferred.
• Strong customer service and communication skills.
• Familiarity with PMS software and reservation systems.
• Ability to manage guest relations professionally and with a smile.

Responsibilities

• Greet guests warmly upon arrival and provide outstanding service.
• Manage 2nd shift check-in using phone systems and Stay PMS.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and provide local information.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Maintain professional phone etiquette and multi-channel guest assistance.

Skills

Customer service

Communication

Guest relations

Multitask

Tools

Hotel PMS software

Reservation systems

Multi-line phone systems

Job description

Join our dynamic positive team as a Front Desk Agent and be the cornerstone of creating a welcoming and efficient environment for our great guests fostering a positive and inviting atmosphere throughout the property.
The SpringHill Suites by Marriott BHAM Colonnade Grandview is a fine 120 All-Suite Hotel. Located immediately off Exit #19 on I-459 and Hwy #280, the hotel location makes an easy and simple presence and commute. A well-kept property, a positive location, good pay and benefits including free and safe parking makes this hotel a smart choice to consider working.

Duties

• Greet guests warmly upon arrival, providing outstanding customer service and ensuring a positive first impression

• Manage 2nd shift guest check-in processes efficiently using multi-line phone systems and front desk software - brand new Marriott standard STAY PMS system.

• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records.

• Respond promptly to guest inquiries via phone or in person, offering helpful information about hotel amenities and local attractions

• Coordinate with housekeeping and maintenance departments to ensure guest requests are fulfilled swiftly via communication devices including front desk logbook

• Maintain professional phone etiquette and manage multiple communication channels to assist guests effectively

Experience

• Previous experience in hotel management operations or front desk operations within a hotel, resort or hospitality environment is highly preferred

• Strong customer service background with excellent communication skills

• Familiarity with hotel PMS software, reservation systems, and multi-line phone systems

• Knowledge of hospitality best practices, guest services, and hotel procedures to deliver exceptional guest experiences

• Proven ability to manage guest relations with professionalism, patience, enthusiasm and a smile!

Join us in creating memorable stays for our guests by delivering top-tier professionally friendly hospitality services! We value energetic individuals who are passionate about hospitality, facilitating a friendly atmosphere while at work in a nice hotel, and providing simple outstanding guest service.

Benefits Include

• Employee Marriott discount

• Flexible schedule

• Free parking

• Health insurance

• Free Uniforms