Front Desk Agent // Guest Services Representative

Hireology, Inc.; Huntsville (AL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee hotel discounts

Hospitality perks

Job summary

Comfort Suites Huntsville (6224 Torok, Llc) is seeking a friendly Front Desk Agent / Guest Service Rep to greet guests, handle check-ins/outs, manage reservations, and answer inquiries. You’ll maintain accurate records and promote hotel services, while coordinating with housekeeping for guest needs.

The ideal candidate brings hospitality or front desk experience, solid communication, and the ability to multitask in a fast-paced environment. Flexible evenings, weekends, and holidays are required.

Qualifications

• Previous hospitality, front desk, or customer service experience preferred.
• Experience with hotel property management systems, particularly ChoiceADVANTAGE, is a plus.
• Familiarity with Quore, Kipsu, or similar hotel operations platforms preferred.
• Excellent communication, organizational, and problem‑solving skills.
• Strong attention to detail and ability to multitask.
• Basic computer proficiency and familiarity with online reservation systems.
• Dependable, punctual, and committed to providing excellent guest service.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Process guest check-ins, check-outs, and room assignments accurately and efficiently.
• Manage reservations, cancellations, and modifications.
• Answer incoming calls and provide information about hotel services, room rates, and amenities.
• Process payments and maintain accurate guest and billing records.
• Address guest concerns and resolve issues promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest needs are met.
• Assist with group reservations, special requests, and guest accommodations.
• Promote hotel services and amenities when appropriate.
• Follow hotel policies, security procedures, and guest service standards.
• Maintain a clean, organized, and professional front desk area.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Tools

ChoiceADVANTAGE

Quore

Kipsu

Job description

Front Desk Agent / Guest Service Representative

Job Summary

Comfort Suites in Huntsville, Alabama, is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play an important role in creating a welcoming environment and ensuring a positive guest experience.

The ideal candidate is organized, professional, and able to manage multiple responsibilities while delivering excellent customer service.

Essential Duties and Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Process guest check-ins, check-outs, and room assignments accurately and efficiently.

• Manage reservations, cancellations, and modifications.

• Answer incoming calls and provide information about hotel services, room rates, and amenities.

• Process payments and maintain accurate guest and billing records.

• Address guest concerns and resolve issues promptly and professionally.

• Coordinate with housekeeping and maintenance to ensure guest needs are met.

• Assist with group reservations, special requests, and guest accommodations.

• Promote hotel services and amenities when appropriate.

• Follow hotel policies, security procedures, and guest service standards.

• Maintain a clean, organized, and professional front desk area.

Qualifications

• Previous hospitality, front desk, or customer service experience preferred.

• Experience with hotel property management systems, particularly ChoiceADVANTAGE, is a plus.

• Familiarity with Quore, Kipsu, or similar hotel operations platforms preferred.

• Excellent communication, organizational, and problem‑solving skills.

• Strong attention to detail and ability to multitask.

• Basic computer proficiency and familiarity with online reservation systems.

• Dependable, punctual, and committed to providing excellent guest service.

• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift up to 20 pounds occasionally.

• Ability to perform routine computer and front desk tasks.

Compensation & Benefits

• Starting pay of $16.00 per hour.

• Supportive, team-oriented work environment.

• Employee hotel discounts and applicable hospitality perks, subject to eligibility.