Front Desk Agent

Wequassett; Tuscaloosa (AL); On-site; USD 27,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton Tuscaloosa Downtown is seeking a friendly front desk associate to greet guests, manage check-ins/check-outs, and answer inquiries. You will handle payments, maintain records, and collaborate with hotel teams to ensure a seamless experience for every guest.

The ideal candidate has a high school diploma or GED, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Prior front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficient with computer systems, including Microsoft 365.
• Able to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Professional appearance and flexible scheduling available.
• Availability for evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests; provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to inquiries, and share information about amenities and local attractions.
• Handle payments and maintain accurate records.
• Resolve guest concerns professionally and coordinate with resort team as needed.
• Assist with resort communications and daily front desk operations.
• Maintain a clean, organized front desk and lobby area; stock supplies.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Home2 Suites by Hilton Tuscaloosa Downtown 2610 University Blvd Tuscaloosa, AL 35401, USA

Description

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest‑first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast‑paced environment.
• Must be detail‑oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full time year‑round position working at Home2 Suites by HiltonTuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug‑Free Workplace

Qualifications

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Behaviors

Team Player: Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.