Hotel Front Desk and Night Auditor

McKibbon Hospitality; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Hampton Inn and Suites Buckhead GA is seeking a Front Desk Agent and Night Auditor for overnight shifts (11PM-7AM). You will greet guests warmly, handle check-ins, manage wake-up calls, and coordinate with housekeeping to ensure accurate room status and guest satisfaction.

The role involves resolving guest issues calmly, maintaining knowledge of hotel services, rates, and promotions, and supporting various hotel operations as needed. Training and collaboration with departments are expected.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to communicate effectively with guests and team members.
• Proactive problem solving and calm demeanor in challenging situations.

Responsibilities

• Process guest check-ins and verify registration information.
• Handle overbooked or walk-in guest situations.
• Record wake-up call requests and relay to relevant teams.
• Communicate guest needs and special requests to departments.
• Resolve discrepancies on the room status with housekeeping.
• Learn and assist with Food & Beverage operations as needed.

Skills

Guest services

Communication

Problem solving

Job description

Hotel Front Desk and Night Auditor | Hampton Inn and Suites# Hotel Front Desk and Night AuditorHampton Inn and SuitesHampton Inn & Suites Buckhead GA## Job Description***This position includes overnight/night audit shifts (11PM-7AM)******See both job descriptions below:***What Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements: SarahSarahConversation Started • Nov 10Hi! I'm Sarah, your personal AI Hampton Inn and Suites job assistant.I can help you apply to the Hotel Front Desk and Night Auditor role at 3312 Piedmont Road, Atlanta GA 30305. To get started, can you please provide me with your first and last name?