Hotel Front Desk Agent

McKibbon Hospitality; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

McKibbon Hospitality operates the Hampton Inn & Suites Tampa Avion, and a Front Desk Agent is needed at the Tampa property. You will welcome guests, perform check-ins/outs, and stay informed about services, rates, and promotions. Customer service excellence is essential to ensure memorable stays.

The role requires hotel experience, strong communication, and a friendly hosting attitude. Training across Food & Beverage support may be provided as needed to cover shifts.

Qualifications

• Experience as a front desk agent or similar role.
• High school diploma or equivalent.
• Experience at a hotel establishment is highly desired.

Responsibilities

• Greet guests and check them in/out efficiently.
• Maintain knowledge of hotel services, rates, and promotions.
• Resolve guest issues and ensure satisfaction.
• Communicate guest requests to relevant departments.
• Assist with other Food & Beverage operations as needed.

Skills

Front desk operations

Customer service

Hospitality

Communication

Education

High school diploma

Job description

Hotel Front Desk Agent | Hampton Inn and Suites# Hotel Front Desk AgentHampton Inn and SuitesHampton Inn & Suites Tampa FL Avion## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired). SarahSarahConversation Started • Nov 10Hi! I'm Sarah, your personal AI Hampton Inn and Suites job assistant.I can help you apply to the Hotel Front Desk Agent role at 5329 Avion Park Drive, Tampa FL 33607. To get started, can you please provide me with your first and last name?