Hotel Front Desk Agent

McKibbon Hospitality; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tempo by Hilton Savannah Historic District is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, and provide exceptional service. You will learn Food and Beverage operations as needed and support daily hotel activities to ensure a smooth guest experience.

Ideal candidates have prior front desk or hotel experience, a high school diploma or equivalent, and a customer-service mindset that aligns with McKibbon’s hospitality standards.

Qualifications

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).

Responsibilities

• Greet and assist guests warmly and professionally.
• Process guest check-ins and verify registration information.
• Communicate guest needs and special requests to relevant departments.

Skills

Front desk experience

Customer service

Hospitality

Education

High school diploma or equivalent

Job description

Hotel Front Desk Agent | Tempo by Hilton# Hotel Front Desk AgentTempo by HiltonTempo by Hilton Savannah Historic District## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired).