Hotel Front Desk Agent

McKibbon Hospitality; Charleston (SC); On-site; USD 17,000 - 28,000; Full time

Job summary

McKibbon Hospitality's TownePlace Suites by Marriott Charleston is seeking a friendly Front Desk Agent to warmly welcome guests, process check-ins and check-outs, and provide accurate information about local attractions and hotel services.

You will resolve guest requests, communicate with housekeeping and other departments, and assist with wake-up calls and overbooked arrangements, while maintaining calm, professional hospitality at all times.

Qualifications

• Experience delivering exceptional guest service in a hospitality setting.
• Strong communication and active listening skills.
• Ability to resolve guest requests and issues promptly.

Responsibilities

• Greet guests, check them in/out efficiently and accurately.
• Maintain knowledge of hotel services, rates, and promotions.
• Relay guest requests to departments and follow up for satisfaction.
• Assist with wake-up calls and handle overbooked arrivals.

Skills

Guest service experience

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Hotel Front Desk Agent | TownePlace Suites by Marriott# Hotel Front Desk AgentTownePlace Suites by MarriottTownePlace Suites Charleston SC## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired).