Hotel Front Desk Agent - Homewood Suites Canton

Buffalo Lodging Associates, LLC; Canton (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Company 2%

Paid Holidays

Hotel Discounts

Learning & Development

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent for Homewood Suites Canton to greet guests, process check-ins/outs, and manage reservations. The role requires strong customer service and basic computer skills to navigate the hotel management system and provide information on services.

The position emphasizes guest satisfaction, cash handling, and coordinating with guests during evening shifts, with weekend availability expected. Training in hospitality standards is provided.

Qualifications

• Experience in customer service; hotel setting preferred.
• Strong computer skills and familiarity with hotel software.
• High School diploma or equivalent preferred.
• Must have a valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out procedures via the property management system.
• Handle cash, credit card information and at-the-property transactions.
• Identify guest needs and provide information about hotel services and amenities to create a welcoming environment.
• Take reservations from callers and input/update information in the system; update/cancel as requested.
• Typical Schedule: Primarily Evening Shifts: 2 PM – 10 PM, weekends.

Skills

Customer service

Communication skills

Guest service orientation

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Hotel Front Desk Agent - Homewood Suites Canton

Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021

We are currently looking for front desk agents to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.


• Handles cash, credit card information and goods at the property


• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.


• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.


• Typical Schedule : Primarily Evening Shifts: 2 PM – 10 PM, Weekend Availability

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.


• Hilton experience is a plus.


• High School diploma or equivalent is preferred.


• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.


• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)


• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match


• Paid Vacation and Sick Time


• Paid Holidays


• Tuition Reimbursement


• Flexible Spending Account


• Company Paid Life Insurance


• Company Paid Short-Term Disability Insurance


• Long-Term Disability Insurance


• Employee Assistance Program


• Hotel Discounts – for You, Your Friends and Family


• Wellness Programs


• Monthly Employee Appreciation Activities & Events


• Learning and Development Opportunities


• Employee Referral Program

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.