Front Desk Agent

Commonwealth Hotels; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Next day pay

Flexible spending accounts

Vacation time

Personal days

Holiday pay

Hotel discounts

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

Commonwealth Hotels in Houston seeks a Hotel Front Desk Clerk or Guest Service Agent to warmly welcome guests, manage check-in/check-out, and handle reservations with accuracy. You will work with a dynamic hospitality team near the airport, interacting with a diverse traveler base and promoting hotel services while maintaining security and guest satisfaction.

Experience in customer-facing roles and familiarity with PMS are preferred; a high school diploma is required, and weekend/holiday

Qualifications

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
• Familiarity with computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job’s demands.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Skills

Customer service

Communication

Multitasking

Flexibility

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS

Reservation systems

Job description

Join Our Team at The District at Hogg Palace Downtown Houston!
The District at Hogg Palace Downtown Houston is seeking a Hotel Front Desk Clerk, Hotel Guest Service Agent or Hotel Front Desk Clerk.

About Us:

Originally known as Hogg Palace, this 1921 landmark was built by William C. Hogg, son of Texas Governor Jim Hogg. It began life as Houston's premier auto showroom, and its industrial bones — soaring concrete ceilings, massive factory windows, and original hardwood floors — tell the story of a city on the rise.
Listed on the National Register of Historic Places, the building stands as a testament to adaptive reuse done right. We've preserved the raw industrial character while adding the modern comforts that today's travelers expect.
The result is unlike any hotel in Houston — a place where history and contemporary design coexist, and every stay is a connection to Houston's storied past.

Why This Role?

Working as a Hotel Front Desk Clerk, Hotel Guest Service Agent, or Hotel Front Desk Agent at The District at Hogg Palace Downtown Houston offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

What’s In It for You?

Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Front Desk Clerk, Hotel Guest Service Agent, Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to‑date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Front Desk Clerk, Hotel Guest Service Agent, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job’s demands.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.

Applicants should have the flexibility to work weekends & holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://districthoggpalace.com/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.