Hotel Front Desk Agent — Elevate Guest Experience

McKibbon Hospitality; Charlottesville (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

McKibbon Hospitality in Charlottesville, VA is seeking a Front Desk Agent to warmly greet guests, handle check-ins and check-outs, and provide local information. You will maintain a welcoming atmosphere and ensure guest satisfaction through attentive service.

This role requires strong communication, basic computer skills, and a professional demeanor. A hotel environment experience is highly valued, with shifts ranging from early to late, depending on hotel needs.

Qualifications

• Previous front desk experience preferred.
• Experience at a hotel is highly desired.
• Proficiency with computers and basic math.

Responsibilities

• Greet guests warmly and handle check-ins/check-outs efficiently.
• Resolve guest inquiries and issues with a calm, professional demeanor.
• Maintain knowledge of hotel features, rates, promotions, and local attractions.
• Communicate guest requests to appropriate departments (housekeeping, F&B).
• Support morning/afternoon/evening shifts as needed.

Skills

Verbal communication

Written communication

Customer service

Hospitality experience

Education

High school diploma or equivalent

Job description

McKibbon Hospitality in Charlottesville, VA is seeking a Front Desk Agent to warmly greet guests, handle check-ins and check-outs, and provide local information. You will maintain a welcoming atmosphere and ensure guest satisfaction through attentive service.

This role requires strong communication, basic computer skills, and a professional demeanor. A hotel environment experience is highly valued, with shifts ranging from early to late, depending on hotel needs.