Front Desk Agent — Craft Memorable Guest Experiences

BENCHMARK; Charlottesville (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality's Virginia Guesthouse in Charlottesville opens a Front Desk Agent role dedicated to delivering warm, efficient service and creating memorable first impressions for guests. You will check guests in and out, provide information about the hotel and the local area, handle requests, and assist other departments as needed in a fast-paced environment.

The position requires excellent communication skills, a friendly personality, and availability to work varied shifts including

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Engaging personality

Verbal & written communication

Adaptability

Fast-paced environment

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality's Virginia Guesthouse in Charlottesville opens a Front Desk Agent role dedicated to delivering warm, efficient service and creating memorable first impressions for guests. You will check guests in and out, provide information about the hotel and the local area, handle requests, and assist other departments as needed in a fast-paced environment.

The position requires excellent communication skills, a friendly personality, and availability to work varied shifts including