Guest Experience Agent - Front Desk (Hotel)

Davidson Hospitality Group.; Kansas City (KS); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical Coverage - Multiple Tiers

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent at Margaritaville Hotel Kansas City to warmly welcome guests and ensure outstanding first impressions. You will check guests in and out, handle inquiries with empathy, and guide them on local attractions and hotel amenities.

Ideal candidates bring hospitality experience, strong communication, cash handling skills, and the ability to stay composed under pressure. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Experience in customer service, preferably in hotel or hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Familiarity with hotel property management systems.
• Strong organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve issues with professionalism
• Assist guests with recommendations on local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and proactive guest satisfaction

Skills

Customer service

Cash handling

Communication skills

Hospitality software

Flexibility

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Job description

Davidson Hospitality Group is seeking a Front Desk Agent at Margaritaville Hotel Kansas City to warmly welcome guests and ensure outstanding first impressions. You will check guests in and out, handle inquiries with empathy, and guide them on local attractions and hotel amenities.

Ideal candidates bring hospitality experience, strong communication, cash handling skills, and the ability to stay composed under pressure. Flexibility for evenings, weekends, and holidays is expected.