Front Desk Manager: Lead Guest Experience & Team

Marriott Kansas City Overland Park; Overland Park (KS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

24/7 Teledoc

401K Match

Paid Time Off

Hotel Discounts

Tuition Reimbursement

Job summary

Marriott Kansas City Overland Park is seeking a Front Desk Manager to lead the Front Office team in delivering outstanding guest experiences. You will train staff, manage daily operations, and drive excellent service standards while aligning with the hotel’s budget and objectives.

The role requires prior departmental management experience, strong leadership, cash handling skills, and fluency in English. You will collaborate across departments to ensure smooth guest journeys and compliance with

Qualifications

• Two years of departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Lead Front Office staff to deliver exceptional guest service and respond promptly to guest needs.
• Train new hires to meet standards and empower staff to perform at a high level.
• Prepare annual departmental budget reflecting the hotel's operations plan.
• Manage human resources functions including recruiting, orientation, training, coaching, and performance reviews.

Skills

Analytical skills

Math skills

Leadership

Customer service

English fluency

Cash handling

Tools

Computer experience

Job description

Marriott Kansas City Overland Park is seeking a Front Desk Manager to lead the Front Office team in delivering outstanding guest experiences. You will train staff, manage daily operations, and drive excellent service standards while aligning with the hotel’s budget and objectives.

The role requires prior departmental management experience, strong leadership, cash handling skills, and fluency in English. You will collaborate across departments to ensure smooth guest journeys and compliance with