Hotel Front Desk Agent

The Yorktowne Hotel a Tapestry Collection by Hilton; York (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their dynamic guest services team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in experience. Your responsibilities will include managing guest accounts, addressing inquiries, and coordinating with housekeeping to prepare accommodations. This position offers a vibrant work environment with opportunities for growth and flexible hours, making it an excellent choice for those passionate about customer service and hospitality.

Qualifications

• 1+ year of hospitality experience preferred.
• Strong customer service and organizational skills are essential.

Responsibilities

• Welcome guests and manage their check-in and check-out processes.
• Handle inquiries and complaints from guests effectively.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
2. Handle customer complaints as necessary
3. Bookkeeping: keep accurate records of all hotel guest account information
4. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
5. Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

1. Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
2. High school graduate, GED recipient, or equivalent
3. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
4. Has experience answering telephone calls and troubleshooting stressful situations
5. Has previous experience or working knowledge of Microsoft Office and reservation management systems