HOTEL FRONT DESK AGENT

Indus Hospitality Group; Village of Victor (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Hotel Front Desk Agent to join their team. This role is pivotal in delivering exceptional guest experiences, where you will greet and register guests, manage reservations, and provide valuable information about hotel services and local attractions. The ideal candidate will thrive in a dynamic environment, showcasing strong problem-solving skills and effective communication. With a commitment to teamwork and growth, this position offers a unique opportunity to contribute to a company that values its employees and fosters professional development. If you are ready to make a difference in the hospitality industry, we want to hear from you!

Qualifications

• 1-3 months of related experience or training required.
• High school diploma or GED preferred.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest inquiries and manage reservations.
• Perform check-out services and manage cash drops.

Skills

Customer Service

Problem-Solving

Effective Communication

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Join to apply for the HOTEL FRONT DESK AGENT role at Indus Hospitality Group

Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. We offer a career, not just a job. Over the last four decades, we have grown substantially through commitment to the region and communities we serve, helping fuel regional economic development with commerce and employment. We believe success is earned, teamwork matters, hard work should be recognized, diversity celebrated, and there is always something new to learn supported by innovation.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. Our team has been recognized with numerous awards, including the Dunkin' Brands Rising Star of the Year, Microtel Inn & Suites Franchisee of the Year, Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Reports To:

Guest Service Manager or Assistant General Manager

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Essential Duties and Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges, compute bills, collect payments, and make change.
• Make and confirm reservations, monitor room availability, and block rooms.
• Program wake-up calls and handle guest mail/messages.
• Perform check-out services and manage shift cash drops.
• Maintain the market stock and coffee area.
• Provide information about hotel services and local area directions.
• Assist in maintaining lobby cleanliness and report maintenance deficiencies.
• Schedule shuttle runs and provide transportation if applicable.
• Perform laundry duties and maintain breakfast area.

Competencies

• Consistent attendance and punctuality.
• Ability to read, interpret, and communicate effectively.
• Adaptability to change and ability to work independently or in a team.
• Follow instructions, respond to management, and take responsibility.
• Adhere to policies, ensure safety, and handle customer situations professionally.
• Problem-solving skills and decision-making ability.
• Respectfulness, integrity, confidentiality, and emotional control.
• Effective communication and feedback utilization.

Requirements

Education and Experience

One to three months related experience/training; High school diploma or GED preferred.

Computer Skills

Basic knowledge of internet, Microsoft Excel, and Word.

Language Skills

Ability to interpret documents, write reports, and communicate effectively.

Certificates & Licenses

Valid New York State Driver's License with no major violations (for select properties).

Mathematical Skills

Basic arithmetic, rates, ratios, and percentages.

Physical Demands

• Ability to lift up to 25 pounds and perform physical tasks as required.

Work Environment

Moderate noise, exposure to fumes, airborne particles, chemicals, and dust, with public interaction.

Salary

$16-$18/hour