HOTEL FRONT DESK AGENT

Indus Hospitality Group; City of Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Hotel Front Desk Agent, where your role will be pivotal in creating memorable experiences for guests. This position emphasizes teamwork and personal growth, allowing you to thrive in a supportive environment. You'll greet guests, manage reservations, and ensure the lobby remains welcoming and clean. With a commitment to employee development, this role offers a chance to be part of a team that values diversity and innovation. If you’re ready to make a difference in the hospitality industry, this is the opportunity for you!

Qualifications

• 1-3 months related experience or training required.
• Must possess effective communication skills.

Responsibilities

• Greet guests, register, and assign rooms.
• Answer phone calls and handle guest inquiries.
• Maintain cleanliness in lobby and surrounding areas.

Skills

Effective communication skills

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Team as a Hotel Front Desk Agent at Indus Hospitality Group

Indus Hospitality Group is seeking a dedicated Hotel Front Desk Agent. We are committed to developing, empowering, and supporting our employees, emphasizing growth, loyalty, respect, and flexibility. With over four decades of experience, we have grown significantly by serving our regional communities and contributing to economic development. We value success earned through teamwork, recognize hard work, celebrate diversity, and support continuous learning and innovation.

Job Details

Type: Part-time

Location: Rochester, Finger Lakes, and Western New York regions

Our properties have received numerous awards, including the Dunkin' Brands Rising Star of the Year, Hilton Lighthouse Award, and TripAdvisor Excellence.

Reports To

Guest Service Manager or Assistant General Manager

Key Responsibilities

• Greet guests, register, and assign rooms
• Answer phone calls and handle guest inquiries
• Post charges, compute bills, and process payments
• Make and confirm reservations
• Monitor room availability and block rooms
• Program wake-up calls and handle guest mail/messages
• Assist with check-out services and shift cash drops
• Maintain the lobby and surrounding areas, ensuring cleanliness and proper operation of fixtures and equipment
• Provide local area information and hotel services to guests
• Assist with hotel shuttle services and laundry duties as needed
• Maintain the continental breakfast area

Qualifications

• 1-3 months related experience or training; High school diploma or GED
• Basic computer skills: Internet, Microsoft Office
• Effective communication skills
• Valid New York State Driver's License (for select properties)

Physical and Work Environment

Must be able to lift up to 25 pounds, work in moderate noise levels, and occasionally handle fumes or airborne particles. The environment is open to the public.

Compensation

$16.50 - $18.50 per hour