Hotel Front Desk Agent

Residence Inn Baltimore at The Johns Hopkins Medical Campus; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated hotel front desk agent to join their guest services team. In this dynamic role, you will welcome guests, manage inquiries, and ensure a seamless experience for all visitors. With a focus on customer service and communication, you will play a vital role in creating a welcoming atmosphere. If you thrive in a fast-paced environment and enjoy interacting with diverse guests, this opportunity is perfect for you. Join a team that values service excellence and offers a supportive work environment where your contributions truly matter.

Qualifications

• 1 year of experience in hospitality as a front desk agent or guest service specialist preferred.
• Must possess excellent communication and customer service skills.

Responsibilities

• Welcome guests and manage their accounts, ensuring a positive experience.
• Handle incoming bookings and inquiries, addressing guests' needs.

Skills

Customer Service Skills

Communication Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Residence Inn Baltimore at The Johns Hopkins Medical Campus • Baltimore, MD, US

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Field customer complaints when necessary.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Connect with the housekeeping department to ensure guest accommodations are ready.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Must have graduated high school, received a GED or equivalent.
• Working knowledge of Microsoft Office and reservation management systems.
• Comfortable taking telephone calls and mitigating stressful situations.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.

Compensation

$17 per hour

About Residence Inn Baltimore at The Johns Hopkins Medical Campus

Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing, and Kennedy Krieger Institute.

Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day.