Hotel Front Desk Agent

Hyatt Centric SouthPark Charlotte; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant hotel team as a front desk agent where your positive attitude and commitment to guest satisfaction will shine. In this role, you'll be the first point of contact for guests, welcoming them with warmth and professionalism. Your responsibilities will include managing check-ins, handling inquiries, and ensuring that every guest has a memorable stay. This position is perfect for someone with strong communication skills and a knack for organization, looking to make a difference in the hospitality industry. If you thrive in a dynamic environment and love helping others, this opportunity is for you!

Qualifications

• 1+ year of hotel industry experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Welcome guests, manage check-ins and check-outs, and distribute room keys.
• Handle customer complaints and ensure guest satisfaction.

Skills

Customer Service Skills

Communication Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

1. Mitigate customer complaints as needed
2. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
3. Connect with the housekeeping department to ensure guest accommodations are ready
4. Perform regular bookkeeping duties: make sure hotel guest information is current and correct
5. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
6. Collect payments by accepting cash, check, or charge payments from customers; and make changes for paying customers.

Qualifications:

1. Comfortable taking telephone calls and mitigating stressful situations
2. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
3. High school diploma, GED, or equivalent
4. 1+ year of hotel industry experience or related job preferred
5. Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation:

$15 - $17 hourly