Hotel Guest Service Representative - Front Desk Agent

Daysinnerharbor; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Hotel Guest Service Representative to enhance guest experiences. This entry-level role is perfect for individuals who thrive in a dynamic environment and are committed to providing exceptional customer service. You'll be the first point of contact for guests, assisting them with check-ins, reservations, and any inquiries they may have. The ideal candidate will possess strong communication skills and a team-oriented mindset, ready to go above and beyond to ensure guest satisfaction. Join a company that values hard work and dedication, and take the next step in your hospitality career!

Benefits

Paid Health Insurance

Paid Time Off after Probationary Period

Qualifications

• Previous customer service experience is essential.
• Hotel/hospitality experience preferred but not mandatory.

Responsibilities

• Greet guests and assist with their needs.
• Handle guest registrations and payments efficiently.
• Resolve guest complaints to ensure satisfaction.

Skills

Customer Service

Teamwork

Problem Solving

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hotel Guest Service Representative - Front Desk Agent

Join to apply for the Hotel Guest Service Representative - Front Desk Agent role at Days Inn Inner Harbor.

Days Inn Inner Harbor is looking for the right candidate. If this sounds like you and you are ready to set yourself apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Guest Service Representative. This position requires passion for the job and a willingness to work hard in an "all hands-on deck" type of atmosphere. The ideal candidate must be a team player who is willing to go above and beyond.

Responsibilities:

• Greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment, and follow Choice standards.
• Must be able to stand for 8-hour shifts.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience:

• Hotel/Hospitality Experience Preferred.
• High School diploma or equivalent required.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.
• Work schedule varies and may include working on holidays, weekends, and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.

Benefits:

• Paid Health Insurance and Paid Time Off after Probationary Period.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Other

Industries:

Hospitality