Hotel Front Desk Agent Hilton Garden Inn Uniontown Uniontown, PA

Prospera Hospitality; Uniontown (Fayette County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading hotel, where you will be the first point of contact for guests as a Front Desk Agent/Night Auditor. This role offers a unique opportunity to showcase your exceptional customer service skills while managing guest check-ins and check-outs, handling inquiries, and ensuring a smooth operation at the Front Desk. You will play a vital role in creating a welcoming atmosphere and addressing guest needs with professionalism and courtesy. Enjoy competitive pay and a range of benefits, including health insurance and employee discounts at Hilton Hotels, making this a rewarding opportunity in the hospitality industry.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discount at all Hilton Hotels

Health insurance

Health savings account

Paid time off

Vision insurance

Qualifications

• Experience in customer service and cash handling is essential.
• Strong communication skills to assist guests effectively.

Responsibilities

• Check guests in and out, manage requests, and handle complaints.
• Perform daily audits and maintain cleanliness of the Front Desk.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Tools

PMS (Property Management System)

Switchboard

Job description

The Hilton Garden Inn Uniontown is looking to hire a Front Desk Agent/Night Auditor to work in our Front Office.

ESSENTIAL RESPONSIBILITIES:

1. Checks guests in and out of the hotel.
2. Adheres to all accounting and cash handling procedures.
3. Manage all guest requests and delegate tasks accordingly with other departments.
4. Acts as PBX Operator and utilizes switchboard as well as other communicative devices.
5. Answers all inquiries in a friendly and courteous manner, using clear speech and actively listening.
6. Handle guest complaints.
7. Performs daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports, completing back up and rebuilding of PMS.
8. Informs management of any unusual activity during the course of their shift.
9. Assist with shipping/receiving process in a timely manner.
10. Assist guest with luggage when necessary.
11. Maintain cleanliness of Front Desk area.

Job Types: Part-time, Full-time

Salary: $12-14.00 per hour

Benefits available:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount at all Hilton Hotels
• Health insurance
• Health savings account
• Paid time off
• Vision insurance