Hotel Front Desk Agent

Hotel Indigo Waco-Baylor; Waco (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading hotel where your role as a Front Desk Clerk will be pivotal in creating memorable experiences for guests. This position offers the chance to showcase your exceptional customer service skills while managing guest check-ins, bookings, and inquiries. You will play an essential role in ensuring that every guest feels welcomed and valued, contributing to their overall satisfaction. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you. Apply today and be part of a dynamic environment that values your contributions!

Qualifications

• 1+ year of hotel industry experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Greet, check-in, and check out guests, managing keys and room assignments.
• Answer calls and inquiries regarding bookings and amenities.

Skills

Customer Service Skills

Communication Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Microsoft Office

Reservation Management Systems

Education

High School Graduate or GED

Tools

Reservation Management Systems

Microsoft Office

Job description

Hotel Front Desk Clerk

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

1. Bookkeeping: keep accurate records of all hotel guest account information
2. Communicate with housekeeping to make sure guest rooms are ready
3. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
4. Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
5. Mitigate customer complaints as needed

Qualifications:

1. Has experience answering telephone calls and troubleshooting stressful situations
2. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
3. Working knowledge of Microsoft Office and reservation management systems
4. High school graduate, GED recipient, or equivalent
5. 1+ year of hotel industry experience or related job preferred

Compensation:

$14 - $15 hourly