Hotel Front Desk Agent

Wyndham Atlanta Buckhead Hotel & Conference Center; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic guest services team at a leading hotel where your passion for service will shine! As a front desk agent, you'll be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. This role offers the chance to work in a high-energy environment with opportunities for growth and flexible hours. If you thrive in a bustling atmosphere and enjoy making people smile, apply today to be part of a team dedicated to creating memorable experiences for every guest.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in hospitality preferred.

Responsibilities

• Welcome guests, check them in and out, ensuring accurate room assignments.
• Work with housekeeping to prepare rooms for new guests.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Full time and Part time openings.

Responsibilities:

1. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
2. Work with the housekeeping staff to ensure rooms are ready for new guests.
3. Mitigate customer complaints as needed.
4. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
5. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.

Qualifications:

1. Must have graduated high school, received a GED or equivalent.
2. Working knowledge of Microsoft Office and reservation management systems.
3. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
4. Comfortable taking telephone calls and mitigating stressful situations.
5. Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.