Front Desk Agent - The Starling Hotel

Schulte Hospitality Group; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Representative to join their team. This role offers an engaging and supportive work environment where employees are valued and encouraged to grow. The ideal candidate will excel in providing exceptional guest experiences, managing front desk operations, and ensuring a welcoming atmosphere. With numerous opportunities for career advancement and a comprehensive benefits package, this position is perfect for those passionate about hospitality and dedicated to making a positive impact. Join a company that prioritizes its employees and fosters a culture of inclusivity and growth.

Benefits

Daily Pay

Free Telemedicine

Health and life insurance options

401(k) plan with company match

Paid time off

Pet insurance

Employee assistance programs

Discounts on event tickets and memberships

Qualifications

• Minimum one year in front desk operations.
• In-depth knowledge of hotel front desk procedures.

Responsibilities

• Greet guests upon arrival, focusing on personal recognition.
• Manage cash bank, perform cash drops, and report discrepancies.
• Attend to guest needs and inquiries promptly.

Skills

Effective verbal and written communication

Basic computer skills

Time management

Guest service orientation

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Agent - The Starling Hotel role at Schulte Hospitality Group

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Join to apply for the Front Desk Agent - The Starling Hotel role at Schulte Hospitality Group

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You? When You Join SHG, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest asset is our people! SHG offers a rewarding, fun, and flexible work environment, exciting perks, opportunities for career growth, and a comprehensive benefits package including:

• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health Care for all associates from day one!
• Multiple health and life insurance options
• 401(k) plan with company match
• Paid time off and holiday pay
• Pet insurance
• Employee assistance programs
• Discounts through Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with extensive experience across the hospitality industry. We operate over 200 locations across 38 states and 3 countries, including brands like Marriott, Hilton, IHG, Hyatt, and many independent boutique properties.

Job Duties and Responsibilities:

• Greet guests upon arrival, focusing on personal recognition
• Review arrival lists daily and assist in preparing welcome amenities
• Escort VIPs to their rooms and check them in prior to arrival
• Answer phones promptly with a smile, answer questions, or transfer calls as needed
• Manage cash bank, perform cash drops, and report discrepancies
• Maintain a clean and organized front desk area
• Assist with lobby activation as needed
• Handle guest PPI data properly
• Follow check-in/check-out procedures, including verifying identification and payment methods
• Attend to guest needs and inquiries promptly
• Perform other duties as assigned to meet business objectives

Education and Experience:

• Minimum one year in front desk operations
• In-depth knowledge of hotel front desk procedures
• High school diploma or equivalent

Knowledge, Skills, and Abilities:

• Basic computer skills
• Effective verbal and written communication
• Ability to exceed guest and team expectations
• Excellent time management skills

Work Today, Get Paid Today, with Daily Pay!

The hiring process may include a phone interview, manager interview, drug screening, background check, reference checks, and employment assessment. Paid Time Off (PTO) is available per company policy. Specific compensation and benefits will be discussed during the interview.

• Schulte Hospitality Group is an Equal Opportunity Employer.