Hotel Front Desk Agent Pt

Doubletree by Hilton Atlanta Perimeter Dunwoody; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their guest services team. This role is perfect for individuals who thrive in a high-energy environment and enjoy making guests feel welcome. As a front desk agent, you will manage room bookings, assist guests with inquiries, and ensure a smooth check-in and check-out process. With opportunities for growth and flexible hours, this position offers a chance to develop your skills in customer service and hospitality. If you are passionate about providing exceptional service and creating memorable experiences for guests, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent required.
• 1+ year of hotel industry experience preferred.

Responsibilities

• Manage room bookings and answer guest inquiries.
• Check guests in and out, ensuring a warm welcome.
• Maintain accurate records of guest account information.

Skills

Customer Service Skills

Time Management

Organizational Skills

Interpersonal Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
2. Work with the housekeeping staff to ensure rooms are ready for new guests.
3. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
4. Bookkeeping: keep accurate records of all hotel guest account information.
5. Mitigate customer complaints as needed.

Qualifications:

1. High school diploma, GED, or equivalent.
2. 1+ year of hotel industry experience or related job preferred.
3. Has experience answering telephone calls and troubleshooting stressful situations.
4. Exhibits working knowledge of Microsoft Office and reservation management systems.
5. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.