2nd Shift Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY (3pm-11pm)

InterContinental Hotels Group; Kentucky; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading hotel brand where your role as a Front Desk Agent is crucial in creating memorable guest experiences. You'll be the first point of contact, welcoming guests with warmth and professionalism while managing check-ins and check-outs efficiently. This position offers an exciting opportunity to enhance your customer service skills and work in a supportive environment that values teamwork and innovation. With competitive pay and a comprehensive benefits package, this is your chance to be part of a global family that truly cares about its employees and guests alike. Embrace your ambition and make a difference every day!

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Employee Discounts

Qualifications

• 1 year of front desk/guest service experience preferred.
• Fluent in English with strong communication skills.

Responsibilities

• Check-in/out guests and process payments promptly.
• Respond to guest complaints and ensure total satisfaction.
• Promote teamwork and quality service through daily communications.

Skills

Customer Service

Communication Skills

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

2nd Shift Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY (3pm-11pm)

Hotel Brand: IHG Army Hotels
Location: United States, Kentucky, Fort Knox

At IHG Army Hotels-Holiday Inn Express-Fort Knox, KY, we’re all about travel that’s simple AND smart.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Overview:

Check-in/out hotel guests in a timely and professional manner; process all payments according to established procedures.

Duties and Responsibilities:

1. Welcome guests in a friendly, prompt and professional manner.
2. Answer phones in a prompt and courteous manner.
3. Register guests, issue room keys, provide information on hotel services and room locations.
4. Up-sell rooms where possible to maximize hotel revenue.
5. Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
6. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
7. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
8. Book routine guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
9. Promote teamwork and quality service through daily communications with other departments.
10. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English.

This job requires ability to perform the following:

1. Frequently standing up behind front desk.
2. Carrying or lifting items weighing up to 20 pounds.
3. Communication skills are utilized a significant amount of time when interacting with guests and employees.
4. Reading and writing abilities are used often.
5. Basic math skills are used often.
6. Will have to work weekends, nights, and/or holidays.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

The hourly pay rate for this role is $17.75.

Join us and you’ll become part of the global IHG family. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, noticing the little things that make a difference to guests as well as always looking for ways to improve.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Who we are:

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.