front desk agent

Express Employment Professionals; Lehighton (Carbon County); On-site; USD 28,000 - 38,000; Full time

Job summary

Express Employment Professionals is seeking a friendly Front Desk Clerk to join a hotel team in Lehighton, PA. You will greet guests, assist with check-ins/checkouts, and provide local information to ensure a positive stay.

You will handle reservations, process transactions, and maintain a clean workspace while following hotel policies. Weekend and holiday availability is required; prior hospitality or customer service experience is preferred.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and computer skills.
• Ability to multitask in a fast-paced environment.
• Must be available to work weekends and holidays.

Responsibilities

• Greet guests and provide friendly service at the front desk.
• Handle check-ins, checkouts, reservations, and inquiries.
• Process cash and card transactions accurately.
• Maintain knowledge of rates, promotions, and events.

Skills

Customer service

Communication

Multitasking

Cash handling

Tools

Front desk software

Job description

Position Summary

Provide outstanding guest service by managing front desk operations, handling reservations, processing check-ins and checkouts, and assisting guests with hotel and local area information.

Key Responsibilities

• Greet guests and provide friendly customer service.
• Handle check-ins, checkouts, reservations, and guest inquiries.
• Process cash and credit card transactions accurately.
• Maintain knowledge of hotel rates, promotions, and in-house events.
• Operate front desk systems and complete required reports.
• Assist guests with safe deposit boxes and special requests.
• Follow hotel policies, emergency procedures, and communication standards.
• Maintain a clean and organized work area.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and computer skills.
• Ability to multitask in a fast-paced environment.
• Must be available to work weekends and holidays.