Hotel Front Desk Agent

Crestview Management, LLC; Saint Pete Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

401(k) with company match

Paid vacation

Paid holidays

Paid sick days

Free hotel rooms

Hotel discounts

Job summary

A leading hotel is seeking a Hotel Front Desk Agent responsible for providing excellent customer service to guests. Key responsibilities include checking guests in and out, handling inquiries, and ensuring guest satisfaction. Ideal candidates will have a high school diploma and experience in customer service or hospitality.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Handle guest requests and concerns in a timely and professional manner.
• Process payments and maintain accurate records.

Skills

Communication

Interpersonal Skills

Organization

Multitasking

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.