Hotel Front Desk Agent

Holiday Inn Express & Suites Cincinnati - Mason; Mason (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts on hotel stays

Medical, Dental, and Vision Insurance

Flexible Shifts (morning, evening, and

Payment Vacation

Job summary

Holiday Inn Express & Suites Cincinnati - Mason is seeking a friendly Front Desk Agent to be the first point of contact for guests, ensuring a welcoming environment and a smooth, enjoyable stay. The role involves handling reservations, check-in/check-out, and promoting hotel amenities.

You will work in a fast-paced hospitality setting, requiring strong communication and multitasking skills, with opportunities for flexible shifts and professional growth within the team.

Qualifications

• Customer service or hospitality experience preferred.
• Strong communication and people skills.
• Able to multitask in a fast-paced environment.
• Basic computer skills; hotel software experience a plus.
• Reliable, punctual, and guest-focused.

Responsibilities

• Welcome guests, manage reservations, and complete check-in/check-out procedures.
• Provide outstanding customer service by responding to guest requests and resolving concerns.
• Process payments, maintain accurate records, and complete daily front desk reports.
• Promote hotel amenities and use upselling techniques to maximize revenue.
• Maintain professionalism, protect guest information, and follow all company policies and procedures.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Tools

Hotel software

Job description

Hotel Front Desk Agent

We are seeking a warm, professional, and guest-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming environment and ensuring a smooth, enjoyable stay. If you enjoy helping people, staying organized, and working in a fast-paced hospitality setting, we'd love to meet you.

Benefits

• Employee Discounts on hotel stays


• Medical, Dental, and Vision Insurance


• Flexible Shifts (morning, evening, overnight options)


• Paid Vacation

Key Responsibilities

• Welcome guests, manage reservations, and complete check-in/check-out procedures.


• Provide outstanding customer service by responding to guest requests and resolving concerns.


• Process payments, maintain accurate records, and complete daily front desk reports.


• Promote hotel amenities and use upselling techniques to maximize revenue.


• Maintain professionalism, protect guest information, and follow all company policies and procedures.

Qualifications

• Customer service or hospitality experience preferred.


• Strong communication and people skills.


• Able to multitask in a fast-paced environment.


• Basic computer skills; hotel software experience a plus.


• Reliable, punctual, and guest-focused.

Why Join Us?

You’ll be part of a friendly, service-driven team that values professionalism, teamwork, and creating memorable guest experiences. We believe in supporting our employees, offering flexibility, and providing opportunities to grow within the hospitality industry.

Source: Hospitality Online