Hotel Front Desk Agent

Fairfield Inn by Marriott - Weldon; North Carolina; On-site; USD 19,000 - 22,000; Full time

Job summary

Fairfield Inn by Marriott - Weldon is seeking a friendly Front Desk Agent to be the welcoming face of our hotel. You will manage front desk operations, greet guests, handle inquiries, and ensure smooth administrative workflows to create a positive first impression.

Responsibilities include managing multi-line phone systems, data entry across Microsoft Office and Google Workspace, calendar management, and basic bookkeeping tasks.

Qualifications

• Proven experience in office management or administrative roles.
• Strong computer literacy with MS Office and Google Workspace.
• Excellent organizational and time management skills.
• Bilingual abilities are highly desirable.

Responsibilities

• Greet visitors, clients, and vendors professionally.
• Manage multi-line phone systems accurately.
• Handle data entry and maintain records in various software.
• Assist with calendar management and appointments.
• Provide excellent customer support in person, phone, or email.
• Support clerical tasks such as photocopying and filing.
• Operate office equipment and troubleshoot basic issues.

Skills

Office administration

Data entry

Customer service

Phone etiquette

Multitasking

Tools

Microsoft Office

Google Workspace

QuickBooks

Job description

Job Description

We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and supportive environment.

Overview

We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and supportive environment.

Responsibilities

• Greet visitors, clients, and vendors with enthusiasm and professionalism, ensuring a warm and welcoming atmosphere
• Manage multi-line phone systems efficiently, directing calls accurately and courteously using proper phone etiquette
• Handle data entry tasks with precision, maintaining accurate records in various software platforms such as Microsoft Office, Google Workspace, and bookkeeping tools
• Support office management duties including filing, proofreading documents, calendar management, and organizing appointments or meetings
• Provide excellent customer support by addressing inquiries promptly and professionally both in person and via phone or email
• Assist with clerical tasks such as photocopying, faxing, mailing, and maintaining organized filing systems
• Utilize technical proficiency to operate office equipment effectively and troubleshoot basic issues as needed

Requirements

• Proven experience in office management or administrative roles, preferably as a front desk or medical/dental receptionist
• Strong computer literacy with proficiency in productivity software such as Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and data entry applications
• Excellent organizational skills with the ability to prioritize tasks efficiently and manage time effectively
• Exceptional customer service skills combined with professional phone etiquette for handling multi-line phone systems
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Previous experience with QuickBooks or bookkeeping is a plus for managing financial records accurately
• Demonstrated clerical experience including filing, proofreading, calendar management, and document handling
• Personal assistant or medical receptionist experience is advantageous for understanding specialized workflows
• Ability to maintain confidentiality while managing sensitive information with integrity

Join us as a Front Desk Agent where your energy and organizational talent will make a meaningful impact every day! We value dedicated professionals committed to delivering outstanding service in a fast-paced environment. This is a paid position designed to foster growth in office administration while supporting our mission of creating positive experiences for everyone who walks through our doors.

Pay: $14.00 - $16.00 per hour

Work Location: In person