Hotel Front Desk Agent

PULSE HOSPITALITY LLC; Kennesaw (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Pulse Hospitality LLC is seeking a part-time Hotel Front Desk Agent to deliver a guest-centric experience from arrival to departure. The ideal candidate brings front desk hotel experience, strong communication skills, and a passion for creating smooth check-ins and memorable stays.

Responsibilities include warmly welcoming guests, handling check-ins/outs, answering phones, managing reservations, and coordinating with housekeeping and maintenance to ensure smooth operations.

Qualifications

• Hotel front desk experience preferred, with emphasis on guest check-ins and check-outs.
• Demonstrates guest-centric attitude and service mindset.
• Able to multitask effectively in a fast-paced hotel lobby.
• Excellent written and spoken communication; uses good judgment with guests.

Responsibilities

• Welcome guests warmly and check them in/out accurately, following hotel and brand standards
• Provide information and resolve guest requests with a calm, professional approach
• Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed
• Handle reservations, changes, and cancellations while maintaining accurate records
• Process payments and manage daily front desk tasks with attention to detail
• Maintain a clean, organized front desk area and ensure readiness for each shift
• Document incidents and guest interactions according to policy and procedures

Skills

Hotel front desk experience

Guest-centric attitude

Multitasking

Clear communication skills

Job description

Position Summary

Pulse Hospitality seeking a Hotel Front Desk Agent to deliver an exceptional, guest-centric experience from arrival to departure. This is a part-time role. The ideal candidate brings hotel front desk experience, strong communication skills, and a passion for creating smooth check-ins, helpful service, and memorable stays.

What You'll Do

• Welcome guests warmly and check them in/out accurately, following hotel and brand standards

• Provide information and resolve guest requests with a calm, professional approach

• Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed

• Handle reservations, changes, and cancellations while maintaining accurate records

• Process payments and manage daily front desk tasks with attention to detail

• Maintain a clean, organized front desk area and ensure readiness for each shift

• Document incidents and guest interactions according to policy and procedures

What We're Looking For

• Hotel experience (front desk preferred)

• Guest-centric attitude with the ability to stay attentive, friendly, and solution-focused

• Strong multitasking skills and comfort working in a fast-paced environment

• Clear communication skills and sound judgment when handling guest needs

Why Pulse Hospitality

At Pulse Hospitality, you'll be part of a supportive team that values service excellence, professional growth, and creating welcoming experiences for every guest. If you enjoy being the first point of contact and making stays feel easy and well taken care of, we'd love to hear from you.