Hotel Front Desk Agent

Ontario Trillium Foundation; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Pulse Hospitality in Chattanooga, TN is seeking a Hotel Front Desk Agent to deliver a guest-centric experience from arrival to departure. This full-time, shift-based role focuses on smooth check-ins, accurate records, and friendly, professional service.

Ideal candidates have Hilton or hotel front desk experience, strong communication, and a passion for memorable stays. The position requires afternoon shifts and a commitment to teamwork and excellence.

Qualifications

• Hotel front desk or Hilton-style front desk experience preferred.
• Strong communication and guest-service mindset.
• Ability to multitask in a fast-paced environment.
• Clear, professional communication and good judgment.
• Availability for afternoon shifts.

Responsibilities

• Check guests in and out following brand standards.
• Provide information and resolve guest requests.
• Answer phones and coordinate with housekeeping and maintenance.
• Manage reservations, changes and cancellations.
• Process payments and complete daily front desk tasks.
• Keep the front desk area clean and organized.
• Document guest incidents per policy.

Job description

Position Summary

Pulse Hospitality seeking a Hotel Front Desk Agent to deliver an exceptional, guest-centric experience from arrival to departure. This is a full-time, shift-based role with an afternoon shift schedule. The ideal candidate brings Hilton or hotel front desk experience, strong communication skills, and a passion for creating smooth check-ins, helpful service, and memorable stays.

What You’ll Do

• Welcome guests warmly and check them in/out accurately, following hotel and brand standards

• Provide information and resolve guest requests with a calm, professional approach

• Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed

• Handle reservations, changes, and cancellations while maintaining accurate records

• Process payments and manage daily front desk tasks with attention to detail

• Maintain a clean, organized front desk area and ensure readiness for each shift

• Document incidents and guest interactions according to policy and procedures

What We’re Looking For

• Hilton or hotel experience (front desk preferred)

• Guest-centric attitude with the ability to stay attentive, friendly, and solution-focused

• Strong multitasking skills and comfort working in a fast-paced environment

• Clear communication skills and sound judgment when handling guest needs

• Availability to work afternoon shifts

Why Pulse Hospitality

At Pulse Hospitality, you’ll be part of a supportive team that values service excellence, professional growth, and creating welcoming experiences for every guest. If you enjoy being the first point of contact and making stays feel easy and well taken care of, we’d love to hear from you.