Hotel Front Desk Agent

Ontario Trillium Foundation; Kennesaw (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Pulse Hospitality is seeking a part-time Hotel Front Desk Agent to provide exceptional, guest-centric service from arrival to departure. The ideal candidate has hotel front desk experience, communicates clearly, and thrives in a fast-paced environment to ensure smooth check-ins and memorable stays.

Responsibilities include welcoming guests, handling check-ins/outs, answering inquiries, coordinating with other departments, managing reservations, processing payments, and maintaining a welcoming

Qualifications

• Experience working at a hotel front desk or in a guest-facing role.
• Demonstrated ability to stay friendly and solution-focused.
• Excellent verbal and written communication skills and professionalism.

Responsibilities

• Welcome guests and check them in/out following brand standards.
• Provide information and resolve guest requests in a calm, professional manner.
• Answer phones and coordinate with housekeeping, maintenance and other departments.
• Manage reservations, changes, and cancellations with accuracy.
• Process payments and perform daily front desk tasks with attention to detail.
• Keep the front desk area clean and organized for each shift.
• Document incidents and guest interactions per policy.

Skills

Hotel front desk experience

Guest-centric attitude

Strong communication skills

Multitasking

Job description

Position Summary

Pulse Hospitality seeking a Hotel Front Desk Agent to deliver an exceptional, guest-centric experience from arrival to departure. This is a part-time role. The ideal candidate brings hotel front desk experience, strong communication skills, and a passion for creating smooth check-ins, helpful service, and memorable stays.

What You’ll Do

• Welcome guests warmly and check them in/out accurately, following hotel and brand standards

• Provide information and resolve guest requests with a calm, professional approach

• Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed

• Handle reservations, changes, and cancellations while maintaining accurate records

• Process payments and manage daily front desk tasks with attention to detail

• Maintain a clean, organized front desk area and ensure readiness for each shift

• Document incidents and guest interactions according to policy and procedures

What We’re Looking For

• Hotel experience (front desk preferred)

• Guest-centric attitude with the ability to stay attentive, friendly, and solution-focused

• Strong multitasking skills and comfort working in a fast-paced environment

• Clear communication skills and sound judgment when handling guest needs

Why Pulse Hospitality

At Pulse Hospitality, you’ll be part of a supportive team that values service excellence, professional growth, and creating welcoming experiences for every guest. If you enjoy being the first point of contact and making stays feel easy and well taken care of, we’d love to hear from you.