Front Desk Agent

Om Shivam Hospitality Llc; Town of Texas (WI); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Free parking

Job summary

Om Shivam Hospitality Llc is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and provide information on hotel services and local attractions.

The role involves handling reservations, coordinating with housekeeping, and addressing guest inquiries with professionalism to ensure a memorable stay. Night audits may be required, emphasizing accuracy and guest satisfaction.

Qualifications

• Experience in hotel or hospitality settings preferred.
• Excellent communication and guest-service orientation.
• Familiar with night audit procedures is a plus.
• Ability to handle guest inquiries professionally.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Manage reservations using hotel management software.
• Provide information on amenities and local attractions.
• Resolve guest inquiries and complaints promptly.
• Conduct night audits and ensure accurate financial reporting.
• Maintain front desk operations and phone etiquette.
• Coordinate with housekeeping for room readiness.
• Foster welcoming guest relations and handle special requests.

Skills

Front desk operations

Customer service

Night audit

Phone etiquette

Hotel software

Guest relations

Bilingual

Organization

Job description

Job Description

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service. This role involves managing front desk operations, handling guest inquiries, and ensuring a smooth check-in and check-out process. A commitment to guest satisfaction and attention to detail are essential.

Responsibilities

• Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Provide information about the hotel’s amenities, services, and local attractions to enhance the guest experience.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
• Maintain organized front desk operations, including managing phone systems and responding to calls with excellent phone etiquette.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold guest relations by fostering a welcoming environment and addressing any special requests.

Skills

• Previous experience in a hotel or hospitality setting is preferred.
• Strong customer service skills with the ability to engage positively with guests.
• Familiarity with night audit procedures is a plus.
• Excellent phone etiquette and communication skills.
• Proficient in using phone systems and hotel management software.
• Ability to handle guest relations effectively, demonstrating empathy and professionalism.
• Bilingual abilities are an advantage, enhancing communication with diverse guests.
• Strong organizational skills with attention to detail in managing front desk tasks.

Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence!

Job Types: Full-time, Part-time

Benefits

• Employee discount
• Free parking

Work Location: In person