Hotel Front Desk Agent

Holiday Inn Express & Suites-Jenks; Jenks (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sick Pay

401(k)

Competitive salary

Employee discounts

Opportunity for advancement

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites-Jenks in Jenks, OK seeks a friendly Front Desk Agent to provide outstanding guest service. You will handle check-in/check-out, issue keys, and process payments while coordinating with housekeeping to ensure room readiness.

The role emphasizes strong communication, a positive attitude, and basic computer skills; prior hotel experience is helpful but not required. Fluency in English is expected.

Qualifications

• Friendly and outgoing personality
• Hotel Front Desk experience is preferred but not required
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Excellent communication

Customer service

Problem solving

Computer literacy

Able to lift 30 pounds

Job description

Benefits

• Sick Pay
• 401(k)
• Competitive salary
• Employee discounts
• Opportunity for advancement

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. This is for the Holiday Inn Express & Suites in Jenks, OK next to the Aquarium. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Hotel Front Desk experience is preferred but not required
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds