Hotel Front Desk

Quality Inn Yosemite Valley Gateway; California (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A prominent hotel chain is seeking a positive and friendly Front Desk Agent to deliver exceptional customer service. In this role, you will assist guests with check-in/check-out, issue room keys, and handle payments. The Front Desk Agent will coordinate with housekeeping, respond to guest inquiries, and maintain compliance with health standards. Ideal candidates should possess strong communication skills and a customer-focused mindset while being able to handle physical tasks. Join us to create memorable experiences for our guests!

Qualifications

• Must possess excellent communication skills.
• Ability to stay positive in challenging situations.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Maintain communication with housekeeping for room availability.
• Answer guest inquiries and complete paperwork accurately.
• Take reservations and answer questions via different channels.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused issue resolution

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds